Refund and Returns Policy

Effective Date: [25 September 2023]

Thank you for choosing Cloud Sugar Portal LLC for your service needs. We are committed to providing you with high-quality services that meet your expectations. Please take a moment to review our Return and Refund Policy, which outlines our guidelines for returns and refunds for services purchased through our website, www.cloudsugarportal.com.

1. Refund Eligibility:
We understand that sometimes services may not meet your expectations. In such cases, you may be eligible for a refund under the following conditions:

A refund request must be made within 6 months from the date of purchase.
The request for a refund must be based on not achieving the desired results as outlined in the service agreement.

2. Refund Process:
To request a refund, please follow these steps:

Send an email to support@cloudsugarportal.com with the subject line “Refund Request – [Your Order Number].” In the email, provide a detailed explanation of why you are requesting a refund, and include any relevant documentation or evidence to support your claim.
Our customer support team will review your request within [21 business days] and may reach out to you for additional information if necessary.
If your request is approved, we will process the refund within [21 business days] using the original method of payment used for the purchase.

3. Refund Denial:
Refund requests may be denied under the following circumstances:

The refund request is made after the 6-month period from the date of purchase has elapsed.
You have not provided sufficient evidence to support your claim of not achieving the desired results as per the service agreement.
The service was provided as described in the service agreement, and there is no breach of our terms and conditions.

4. Contact Information:
If you have any questions or need further assistance regarding our Return and Refund Policy, please contact us at:

Email: support@cloudsugarportal.com
Phone: +971 555 029 298

5. Changes to the Policy:
Cloud Sugar Portal LLC reserves the right to update or modify this Return and Refund Policy at any time. Any changes made will be effective immediately upon posting on our website. We encourage you to periodically review this policy for any updates.

By using our services, you agree to abide by the terms and conditions outlined in this Return and Refund Policy.

Thank you for choosing Cloud Sugar Portal LLC. We appreciate your business and look forward to providing you with exceptional services.

Sincerely,
Cloud Sugar Portal LLC
Website: www.cloudsugarportal.com
Office M-118/11 Al Hilal Bank Building, Al Qusais, Dubai, United Arab Emirates
+971 555 029 298
Email: support@cloudsugarportal.com